PRIVACY POLICY
llandudnocoastalforum.co.uk is totally committed to protecting the privacy of our site visitors and customers. Our team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you. – e.g. arranging for a product to be sent to you.
How We Use Your Information
This privacy notice tells you what to expect when llandudnocoastalforum.co.uk collects personal information. It applies to information we collect about:
visitors to our website
customers who place orders with us
people who call us
vistors or customers who send us reviews, compliments or complaints
people who use our services, e.g. use our forums, planning tools or subscribe to our newsletters
job applicants and our current and former employees
If we collect your personal information for any of these reasons, we may share your email address with our suppliers from time to time.
Visitors to Our Website
When someone visits llandudnocoastalforum.co.uk we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Customers Who Place Orders with Us
When a customer places an order with us, we collect address and payment information in order to process the order and dispatch the goods. This information is also kept indefinately, to allow us to deal with any issues in the relation to the order, or to process a return or replacement of any goods.
People Who Call Us
When you call us we collect information. We use this information to help improve its efficiency and effectiveness.
Visitors or Customers Who Send a Review, Compliment or Compaint to Us
When we receive a review, compliment or complaint from a person we keep the information we receive within emails. This normally contains the identity of the complainant and any other individuals involved.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We may also use this information on our testimonial or review pages.
People Who Use Our Services
We offer various services to visitors. and if you use these services then information may be used to tailor the experience that you receive to highlight products and services that are likely to be most appropriate for you. We use a third party to manage to sending of some emails, but they are only allowed to use the information to send out our emails.
Users may, from time to time, receive information from us about new features, new services, news and special offers. If a user takes advantage of special offers made by our marketing partners, we may, with the user’s consent, transfer the user’s personal information to them.
We have to hold the details of the people who have requested our services in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use a person’s wedding date to work out when they are likely to be interested in our services. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
Job Applicants, Current and Former Employees
When individuals apply to work for us, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Use of Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
YouTube Cookies
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.
Removing and Disabling Cookies
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit, including the functionality of the our website.
Complaints or Queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
We are happy to provide any additional information or explanation needed about our policy if required.
Access to Personal Information
We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.
To make a request to us for any personal information we may hold you need to put the request in writing to us.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again,
Links to Other Websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this Privacy Policy
We keep our privacy notice under regular review. This privacy notice was last updated on 5th Aug 2014.
How to Contact Us
Requests for information about our privacy policy can be emailed to the Llandudno Coastal Forum www.llandudnocoastalforum.co.uk or by writing to:
John farrell
8 hendy
tal y Bont
Conwy
LL32 8JQ